Passengers are required to present at the port 45 minutes before the scheduled departure time.
Baggage by person: maximum not exceeding 15kg. Children under 6 years of age are not eligible for luggage.
In case the hand baggage exceeds the number, size, and weight, luggage will be required to be deposited.
Items that are prohibited under current regulations are not allowed to be carried on board.
Passengers must bring identification: ID card or driver’s license, or passport (* required for foreign nationals).
In case you don’t carry physical IDs, you must save photos of them on your phone.
Cancellation and Redemption
Redemption and cancellation tickets must be made 24 hours in advance (during office hours).
Therefore, I would recommend confirming your schedule with the operator on the same day as departure, especially during the typhoon season in Vietnam, June to November, since the ferry services may be interrupted due to weather conditions.
The company is allowed to change ferry or service schedules without liability for compensation.
The Company is entitled to cancel or change the vessel’s departure time and replace it with any other ship of the company without prior notice and without any liability in the event of bad weather force majeure, technical error, or the number of passengers changing.